Testimonials
Reviews and Testimonials
Anyer L.
11 hours ago
rui Z.
3 days ago
I strongly recommend thinking twice before using this business.
I brought my vehicle here for windshield tinting. Before leaving my vehicle with them, I specifically asked about my Houston Limousine License sticker because I knew it was important and I did not want it damaged.
I was told that the sticker would be put back on and would look “like new.”
That did NOT happen.
During the service, my Houston Limousine License sticker was badly torn and damaged. As shown in my photos, the sticker was ripped apart and is no longer in its original condition.
I immediately brought the damage to the manager’s attention. Instead of apologizing, taking responsibility, or offering any reasonable solution, the manager became extremely aggressive and dismissive.
He told me:
“This is normal. If it’s damaged, it’s damaged.”
I explained that this is an official Houston Limousine License sticker and that replacing it would cost me money and potentially require additional time and paperwork.
His response was:
“That’s your problem. You deal with it yourself. I don’t have time to deal with you.”
Let that sink in.
I specifically asked BEFORE the work was done whether my license sticker would be damaged. I was assured it would be put back “like new.” They then damaged it, and when I brought the issue to management, I was essentially told that the damage was my problem and that they were too busy to deal with it.
Mistakes can happen. What is unacceptable is refusing to take responsibility after causing damage to a customer’s property — especially after the customer specifically asked about the risk beforehand.
The photos speak for themselves. I have documented the condition of the license sticker after the service.
I am extremely disappointed not only by the damage, but even more by the manager’s attitude and complete lack of professionalism when I tried to resolve the issue.
If a business damages something belonging to a customer, the bare minimum should be acknowledging the problem and trying to make it right. Instead, I was dismissed and told to deal with the consequences myself.
Based on this experience, I will NOT be returning to this business, and I would strongly advise other customers to think carefully before leaving their vehicle here.
Omar Gonzalez J.
1 week ago
Friendly customer service, No long wait time, Affordable as well. Highly Recommend!
Response from the owner:Thank you for the recommendation, Omar! We appreciate it.
Rick C.
1 week ago
Excellent courteous service. Moses told me 1.5 hours for the install but within 45 minutes the job was completed. Highly recommend!
Response from the owner:Thank you, Rick!
L E.
2 weeks ago
I had the auto glass replaced on my 2018 Kia Optima EX by Affordable Auto Glass, and I’m very pleased with the glass and the service. Jesus started the check in process, and Veronica provided excellent customer service. Everyone was friendly, helpful, and professional. Great experience overall!
Response from the owner:We love to hear it. Thank you so much for the review!
Terry R.
2 weeks ago
Amazing quick and reliable service. I only will be using them for any glass repairs in the future. Great pricing and recommend to everyone.
Response from the owner:Thank you, Terry!
Владимир С.
2 weeks ago
Wesley W.
2 weeks ago
I called this establishment to get a quote for a windshield. Instead of feeling welcomed as a potential customer, I was met with an impatient attitude from the person who answered the phone. I told him the make/model/year and stated it was out of stock. I asked when it will be in stock as I would like to get my windshield repaired. He told me he needed my VIN or the OEM part number from the dealership before he could provide a quote. I told him to hold on for a moment while I looked for a previous invoice that might have the information. In response, he let out a loud, exasperated sigh, which came across as rude and unprofessional. I pointed out that he seemed to have an attitude, and he replied that he was busy and told me to call back when I had the OEM part number. He also insisted on talking over me when I expressed my dismay. I understand that businesses have procedures and may need specific information to provide an accurate quote. However, there's no reason to treat potential customers with impatience or make them feel like they're wasting your time. Based on this interaction alone, I decided to take my business elsewhere. Customer service matters just as much as price.
carlos B.
2 weeks ago
This is the place if you need any glass for your car.
Mohammed S.
3 weeks ago
Very fast, reliable service, and the results look even better than when I first purchased the car. This shop provided the best service in town, with clear attention to detail and a professional, efficient process. Thank you.
Response from the owner:Thank you so much for your review, Mohammed! We appreciate it.